Privacy Policy
Introduction
We are committed to protecting the privacy and security of the personal information of every participant and their families. This privacy policy outlines how we collect and use your information.
Information We Collect
We may collect the following types on data:
- Personal information: name, date of birth, phone number, email address and any emergency contact details we may need
- Health information: medical conditions, allergies, medications and any other relevant information regarding health
- Payment information: card details and any other payment information for the camp costs
- Photographs or videos: we like to take some photos and videos during our camps to really show off your Future Stars. However, if you would prefer your child wasn't photographed, then please mention it to a member of staff upon arrival
How We Use Your Information
We use the information listed above for the following purposes:
- Bookings and Admissions: to process bookings, manage camp activity and communicate with parents and carers
- Health and Safety: to ensure the safety and well-being of participants
- Payment Processing: to process all payments and manage financial records
- Communication: to send you any updates and other relevant information
- Marketing and Promotions: to use photographs and videos for promotional materials, with consent
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties, however we may share your information with:
- Camp Staff: to ensure proper care and supervision over your children
- Medical professionals: in case of an emergency
- Legal Authorities: if required by law, or to protect the safety of both staff and participants
Your Rights
You have the right to:
- Access and update your personal information
- Request the immediate deletion of your personal information
- Withdraw consent for the use of any photographs or videos
Changes to This Privacy Policy
We may change and update this Privacy Policy. However, you will be made aware of any significant changes via email and on our social media accounts.
Contact Us
If you have any questions please don't hesitate to contact one of our team members at: info@futurestarscamps.co.uk. We should get back to you within the next 3 working days.
By registering your child for our sports camp you acknowledge that you have read and understood our Privacy Policy and agree to its terms.
Behaviour Policy
At Future Stars Camps we are committed to providing a positive and supportive environment where all children can thrive and reach their full potential. To ensure that all children have a safe and positive experience, we have established our behaviour policy:
Respect and Sportsmanship
All children are expected to treat coaches and peers with respect. Good sportsmanship is compulsory and we encourage our participants to celebrate each others achievements.
Positive Attitude
We promote a positive attitude towards participation and teamwork. Children are expected to support one another, motivate their peers and strive to do their best at every session.
Consequences for Inappropriate Behaviour
Safety is our number one priority. Children must behave in a manner that ensures both the safety of themselves and the safety of everyone around them. Any form of bullying, inappropriate behaviour, or refusal to follow instructions will not be tolerated. Our behaviour procedure is as follows:
- A verbal warning will be given for minor incidents
- If behaviour does not improve, then the child will be asked to leave the camp and a refund will not be issued.
Refund & Cancellation Policy
We understand that plans can change and we strive to be as accommodating as possible. Please review our refund and cancellation policy below:
Cancellation by Participants
- If you cancel your slot 24 hours or more before your session, you will be issued a full refund. To cancel, email info@FutureStarsCamps.co.uk and let us know your child/s name and age group.
- No refunds will be issued if a child is to leave the session early, dislikes the camp or is dismissed due to behavioural issues. The ONLY exception to this would be if a child has to leave due to a medical issue or an injury.
Cancellation by Future Stars Camps
- In the unlikely event that the camp is cancelled due to unforeseen circumstances, a full refund will be provided to all participants.
Refund Process
- All refund requests must be submitted in writing via email to info@FutureStarsCamps.co.uk
- Approved refunds will be processed within 14 business days of the request
Safeguarding Policy
At Future Stars Camps we are committed to providing a safe environment where children can have fun whilst feeling secure. This Policy highlights our safeguarding procedures:
Child Protection
- All directors and senior members of staff are required to undergo DBS checks, and have a solid understanding of our safeguarding policy. Staff members and volunteers without a valid DBS certificate will not be allowed to be unsupervised with any children
- Staff will be trained to recognise cause for concern and will report any concerns to the Designated Safeguarding Lead (DSL)
- All concerns will be taken seriously and appropriate action will be taken in line with local safeguarding procedures, including notifying appropriate authorities if necessary
- If a parent, child or staff member have a concern about a member of staff then they are to report it to the DSL
- If a parent, child or staff member have a concern about the DSL they are to go to the local authorities
- Under no circumstances should a member of staff or volunteer inflict physical or psychological harm on a child
Code of Conduct
- All staff and volunteers will be made aware of our code of conduct and must follow it strictly. This includes appropriate interactions with children, maintaining professional boundaries and ensuring an all-round positive environment
- Physical contact with children should be kept to a minimum and only when necessary for safety
Photography
- At Future Stars Camps, we like to take photos and videos during our camps - we use these on our social media platforms, website and advertisements. If you would prefer your child's photo not to appear on any of these, please let us know via email or in person at a session
- We ask that parents/carers refrain from posting pictures/videos of other children online
Contact details of the DSL
Name: Ben Bridges
Phone number: 07869843155
Missing Child Policy
The following policy outlines the procedure we follow in the unlikely event that a child goes missing:
Prevention measures:
- Staff will conduct a register at the beginning of each session and regular headcounts before and after each session
- Children will be briefed on safety protocols, including where meeting points are and making sure to notify a staff member if they are going somewhere (e.g. the toilet)
Reporting:
- If a child is reported missing, the staff member must notify a senior member of staff immediately
- The senior member of staff will document all the necessary details including; child's name, last known location and time.
Response Plan:
- Staff will immediately begin a search of the area
- If the child cannot be found within 15 minutes then local authorities will be contacted and parents will be made aware.
Communication:
- Information must be shared with staff and the parents of the child whilst maintaining confidentiality
- Updates will be provided as the issue develops
This policy will be reviewed annually to ensure the effectiveness and to match the safety standards. All staff must receive training on this policy and be made aware of the necessary of the necessary precautions.
We appreciate your co-operation. If you have any questions regarding any of these policies, please do not hesitate to contact us on info@FutureStarsCamps.co.uk
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